Accreditation Patient Survey Results

Thank you to our 180 patients that participated in our accreditation patient feedback survey. This looked at your experience in the following areas and this is how we have done:

96% of all patient ratings about this practice were good, very good or excellent. We exceeded the National average benchmark for all but 4 questions which were still within the median benchmark but need improvement include:

Q4. Obtaining a home/other visit

Q7. Privacy

Q8. Wait time in surgery

Q25. Information of staying healthy

There was also an opportunity for patient suggested changes.

Our team has now reviewed your feedback and focusing on those 4 keys areas for improvement. We have many ideas and will now discuss these with the whole KSLMC team.

Obtaining a home or after hours visit: More advertising of our after-hours locum service in the clinic and Urgent Care clinic information on our website.

Privacy At the Front Desk: looking at ways to do your 3 point identification check without threatening your private information

Waiting Times In The Surgery: Reviewing waiting times and adjusting appointment schedules where doctor waiting times in the surgery are consistently too long.

Information on staying healthy: Display eye-catching posters with simple tips for healthy living (e.g., “5 ways to stay active,” “How to improve your sleep,” “Hydration tips”).  Add a “Healthy Living” section to our website, where patients can find reliable information on wellness, get recipes, or access exercise routines and mental health exercises. Create a social media presence where you post daily or weekly health tips, reminders, and motivational content.

Your feedback matters to us. We will continue to strive to develop more ways to improve our services based on your feedback.