FAQ’s

All Patients over 70 or under 16 years will be Bulk Billed on weekdays.

Those patients under 70 with a pension card will be bulk billed by some of our Doctors. 

All other patients are expected to pay on the day and the Medicare

rebate will be returned to your account at the time of payment.

Please phone the surgery if you require any further information.

Whilst we understand that sometimes things happen and you cannot make your booked appointment we do ask that you please contact our rooms to cancel this appointment. We do require a minimum of 2 hours for cancellations in order for us to ensure that this appointment time can be used by someone else who needs our care. If you do not cancel your booked appointment or do not attend, you will be charged a fee of $20.00 for this missed appointment. It is a requirement of our practice that this fee is paid prior to any further appointments being booked in.

Where possible we will book you in with the same doctor. Unfortunately your preferred doctor may not always be available when you need them. If you cannot wait you can choose to have an appointment with another doctor who will have full access to your notes and then you can choose to return to your preferred doctor.

We have an agreement with Dial a  Doctor who will visit your home and fully bulk bill your doctors visit.

They will provide us with your treatment notes for your file.

To book a visit with Dial a Doctor call 1300 030 030 or book online via this website.

We have a customer feedback form and box in our waiting room, or you can email our Practice Manger at complaints@stlukemc.com.au. Alternatively if you are unhappy with our service and we have been unable to meet your requirements you can contact the state health complaint agency – The Health and Disability Services complaint office GPO Box B61 Perth WA 6838 – Ph: 08 9323 0600 Fax 08 9221 3675 Freecall 1800 813 583

To provide the best quality of health care, KSLMC doctors request a follow up appointment to discuss test results is required.
This appointment should be with the doctor who has ordered the tests. This appointment may be by Telehealth or face-to-face.

Where results are completely normal, the doctor may choose to bulk bill this follow up appointment. This is at the discretion of the treating doctor.
If your follow up appointment is not with the doctor who has ordered the test, regular fees are likely to apply, as the doctor will not be familiar with
your health history and why these tests were ordered. It will take more time for them to review your results considering your history and management plan.

Where results are abnormal, this requires further discussion and management planning. A regular account is usually applicable.
If any other matters not related to your results, are raised or discussed at this follow up appointment, regular fees are likely to apply.

For all of our consultation bookings, we use a computer generated SMS service for reminders of your appointment where your consent has been given. For your routine tests we have a recall system that ensures you will get sms reminding you that you are due for an appointment with your GP eg. in the event of an cervical screening.

An administration fee will be charged for us to transfer your notes to another Clinic. This is to cover the cost of sending through your information securely And confidentially either by encrypted disc or registered mail.